Sometimes, bad things happen to good packages. Even first-rate carriers sometimes accept merchandise tendered to them in pristine condition, and deliver it broken, dented, leaking, exposed to weather, or to the wrong location. Sometimes, the shipment doesn’t arrive at all.
Dealing with cargo claims can be frustrating, time-consuming, and unproductive.Carriers have claims departments to minimize claims. Can you “claim” to be an expert at getting them paid?
To ensure you are compensated for the value of your damaged goods, you need experienced professionals on your side. To handle your loss from preparing and presenting the initial report to following through, ensuring the carrier responds as required by law, negotiating and collecting your settlement. You need Claims Management from TOTALogistix
We have decades of experience dealing with freight claims, including staff with years on the carrier side. With Claims Management, we not only get you the maximum amount obtainable, we also provide solutions to analyze the impact of claims incurred, and minimize losses going forward.
Outsource your cargo claim headaches to us, and get back to work doing what you do.
All activity is recorded in the system and documented. In addition to saving you time and money at the operational level, our Claims Management system creates a database that yields benefits in the tactical and strategic realms as well. Using the information generated, we can help you collect, monitor and analyze the impact of claims incurred, and develop solutions to reduce claims frequency going forward.
One of our clients incurred damage on a shipment, and we filed a claim for over $34,000. The carrier, citing a limited liability clause, was willing to pay $1,250 to settle the claim.
Upon investigating the issue further, and reviewing United States Code Title 49, which governs claims liability, we found the carrier’s position to be outside of established laws governing claims. After a good deal of back and forth, they conceded and paid the claim in full.
For our client, the best part of the process is the last – closure, where you get a check, and the satisfaction of knowing you received every dollar obtainable.