Sometimes Stuff Happens!

Outsource Your Cargo Claim Headaches

Carriers have claims departments to minimize claims

When shipments arrive damaged, short, or not at all, will your cargo claims make you whole again?

How does Claims Management work?

Sometimes, bad things happen to good packages. Even first-rate carriers sometimes accept merchandise tendered to them in pristine condition, and deliver it broken, dented, leaking, exposed to weather, or to the wrong location. Sometimes, the shipment doesn’t arrive at all.

Dealing with cargo claims can be frustrating, time-consuming, and unproductive.Carriers have claims departments to minimize claims. Can you “claim” to be an expert at getting them paid?

To ensure you are compensated for the value of your damaged goods, you need experienced professionals on your side. To handle your loss from preparing and presenting the initial report to following through, ensuring the carrier responds as required by law, negotiating and collecting your settlement. You need Claims Management from TOTALogistix

We have decades of experience dealing with freight claims, including staff with years on the carrier side. With Claims Management, we not only get you the maximum amount obtainable, we also provide solutions to analyze the impact of claims incurred, and minimize losses going forward.

Outsource your cargo claim headaches to us, and get back to work doing what you do.

How does Claims Management work?

We handle your claim every step of the way, from preparation, to presentation, through communication to closure.


Without us, the yolk’s on you!

At TOTALogistix, we have the expertise to understand the workings and nuances of cargo claims, to help our clients maximize their recovery when claims arise.




What if....

Success Story - Claims Management!

One of our clients incurred damage on a shipment, and we filed a claim for over $34,000. The carrier, citing a limited liability clause, was willing to pay $1,250 to settle the claim.

Upon investigating the issue further, and reviewing United States Code Title 49, which governs claims liability, we found the carrier’s position to be outside of established laws governing claims. After a good deal of back and forth, they conceded and paid the claim in full.

For our client, the best part of the process is the last – closure, where you get a check, and the satisfaction of knowing you received every dollar obtainable.

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How you can move your company to the head of class

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